There may be a number of reasons why you need to contact the Asda contact number team for customer service and support. You may have a complaint about the service that you have received or a product that has been purchased there. On the other end of the scale, you may have received some really good service from a member of staff that you want to tell the company about. People also contact Asda if they want to know where their nearest store is and the opening hours for this store. You may also want to know if a specific service is offered at this store such as whether it has a petrol station or a cafe. You may also have questions about an item that is sold at Asda. Common queries include whether the ingredients of a food item are suitable for people with allergies or what guarantees are available on electrical items.
Going online is one of the easiest and most convenient ways for you to contact Asda. This can be done via their website or on social media. If you visit the Asda website there is a page where you are able to contact them about the issue that you have – https://asda.custhelp.com/app/helphome. There are several options that are available to you depending on what the issue is as they have separate pages for each department. Each page has its own frequently asked questions and you may be able to find the information that you need here without having to contact Asda. If you do need to contact them, then there is a contact form on the site where you can briefly explain what your query is. Someone will then be able to contact you with the answer or to let you know that they need some more details.
Asda also have pages on several social media sites where they can be contacted and these are listed below:
If you have a general enquiry then this can usually be answered on social media by just writing on the page. However, if you have a query that relates to a specific transaction then you may be asked to send a direct message as the customer services may need to ask some personal details in order to identify you. Big companies such as Asda employ people to monitor their social media accounts on a daily basis because this is such a popular way for customers to contact them now. Therefore there is a good chance that your query will be answered quickly.
If the query that you have with Asda is about a financial product, then you may be able to get advice from the Financial Ombudsman. They can be contacted by visiting http://www.financial-ombudsman.org.uk. If Asda have not upheld your complaint about a financial product that they offer such as credit cards or travel insurance, and you are not satisfied with this then you can refer the case to the Financial Ombudsman. They will then review the complaint and the decision that you have been given and assess whether this is fair.