In a company like Talkmobile that is selling products and services, it is important to take note on how to reach your clients and how the clients reach you also.
Many companies nowadays use the social media to interact with their clients and communicate through out to make sales increase, change and improve systems and also get to a wider geographical area. This is called a customer service tactic.
Good Talkmobile customer service creates loyal customers and can even refer to other customers who may be friends,relatives,collegues.but apart from that there is a need to create the thought they get when the customers get in touch with you and how to improve it in the long run.
Talkmobile should make sure they have this features in the company for the customer service. This can be done through:
The company also has to come up with channels to be used by clients in order to reach them. There are many social media channels that can be used in advertising, contacting, communicating, displaying, and reviewing all about company’s product. In the case of the mobile talk, it is necessary for them to be at per with the changing technology as time goes.
Many social media products include www.facebook.com, www.twitter.com , www.instagram.com ,emailing using Gmail, yahoo URL’s, LinkedIn.
Other forms of communications can be using telephone numbers where call centre can be created to ensure calls are received promptly without delay.
Integrating the social media – like Talkmobile have done with their Twitter and Facebook – and physical customer care will enable the whole institution to improve and make greater sales bigger in the long run.