ASOS is an established British online beauty and fashion store that deals in items that target the youth. The company sells more than 850 brands and has its own range of clothing that buyers can choose from. Since inception in 2000, the company has made strides that have not only improved its revenue stake, but also enhanced its penetration into the fashion industry.
With this growth ASOS has enjoyed a massive acceptance in the market, which has seen millions of people opt for the different types of products offered by the company. However, some customers face different challenges in the purchasing process or even after ordering and this triggers them to contact the company for support. When this happens, getting the best way to contact the company – if not through an ASOS contact number – remains a priority. For a company this big, having a system that can respond to all emails submitted to the company is not easy and you could have to wait up to one week to receive a reply.
Therefore, it is advisable to choose a channel that allows you to receive a prompt reply to your queries. Social media is a channel that has proved effective over time and many companies, in the spirit of marketing their services and presenting products, have resorted to having accounts on all social media platforms.
Contacting ASOS through social media02
To reach ASOS for support through social media, you have several channels that can allow you to get answers to your questions. Facebook is one of the channels you have that can help you to access support from the company promptly. As well as Instagram, Youtube and Tumblr, the company runs a Facebook page, so you could contact them by posting on their Facebook wall. This is a highly effective strategy that ensures your message is received immediately. If it is a complaint, the company will most likely make effort to see that your case is addressed because this could soil their image. If you have sensitive information, you could send a private message to the company through their Facebook page. The other option you have is posting a comment with your complaint on the posts the company makes.
The second most effective option you have for reaching ASOS online is using Twitter. ASOS runs an active Twitter account that allows them to connect with buyers from different places. You can mention their handle in one of your posts to ensure the message reaches the support team. Note that such mentions are public and anything in the form of a complaint submitted publicly will trigger the company to look into your issue without delays. Twitter is an active community where a topic can go viral in just few hours, so if you are looking for a quick reply from ASOS, it would be advisable to try this platform.
You could also use other social sites like Instagram where the company has established its accounts to air your issues. Unlike calling an emailing, using social media to reach a company offers you a chance to enjoy better support.