Common eBay account problems – frequently asked questions about eBay accounts

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When you have a problem or question with that you do not want to call the eBay UK contact number about it can be confusing and sometimes you can be ensure about what you need to do. This is a guide with everything you need to know to do with eBay postage queries.

Main eBay account problems

There are certain problems that can be encountered on eBay. One of them is a decline of your bank account information. If your bank account information is not accepted, confirm with your bank that the account number you are providing is correct, also confirm that your bank account accepts electronic payments. If your credit card is not accepted,verify if you have entered the right credit card information such as billing address and credit card number. If your account has been suspended due to non-payment of fees you must pay all fees in order for the suspension to be lifted. eBay may suspend an account if a payment method is out of date. In order to lift this suspension, you need to update your payment method.

Closing your eBay account

In order to close your eBay account, sign into the account with your username and password and check to see if you have any outstanding fees. If there are any of them, you need to pay them before closing your account. If money is owed you, you should request a refund before closing your account. In order to submit a request to close your account, go to the “Help Topics” menu and type “Close Account” in the search bar. Then you would see a tab tagged as “closing your eBay account”. When you click on the tab, you would be asked why you intend to close your account then you would be able to close your account. eBay imposes a waiting period to ensure that all your transactions are concluded before your account is closed.

Contacting PayPal about your eBay account

In order to contact PayPal, it is better to link your eBay account with your PayPal account,this will make it easier for you to contact PayPal. In order to link your eBay account with your PayPal account, click on “My eBay” tab at the top most corner of the eBay homepage, click on the “Account” tab, click on the “Paypal Account” tab on the left side of the page. Then click on the “Link My Paypal Account” tab. You would be prompted to sign into your PayPal account to complete the linking of your accounts. The linking of your accounts would make it easier for you to contact PayPal from your eBay account.

I've forgotten my eBay username and/or password

In case you have forgotten your username, you can sign in with your email address. If you have forgotten your password, click on the “Reset your password” tab and an email containing instructions on how to reset your password would be sent to you. Alternatively, you can request that a temporary password be issued and sent to the mobile phone you have on your eBay account.

How can I remove a defect from my eBay account?

The eBay defect removal policy automates the process of getting defects removed from your account under certain circumstances. Under this policy, defects on sellers accounts for reasons beyond their control would be automatically removed. These reasons includes when the buyer did not pay for the order and an unpaid item is recorded against the buyer. Moreover, eBay removes a defect if a PayPal Purchase Protection or eBay Money Back Guarantee is ruled in the seller’s favour or the defect was an eBay program or site error. Furthermore, if eBay or PayPal instructs the seller to hold a shipment or cancel the transaction, eBay would automatically remove whatever defect that comes with the decision. Moreover, if eBay determines that the defect was as a result of systemic delays in communication and shipping, the defect would be automatically removed. On the other hand, you can contact eBay to have a defect removed if you believe you have a good reason for the removal.

I am worried that someone else has been using my eBay account without my permission. What do I do?

If your account has been used without your permission,the first step to take is to change your password. Also verify the contact information on your account, then change the secret question and answer on your account. Finally, report the identity theft to eBay. This may result in a temporary hold being placed on your account until the situation normalizes.

How can I report an item I have purchased from eBay?

If an item violates eBay listing rules, then you should make a report. In order to file a report, go to the listing of the item you want to report, click on the “Report Item” tab on the right side of the listing page and select the reason you are making a report. Click on the “continue” tab and “send” tab to conclude the process.

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