Category Archives for Shopping

Paying for items on eBay – frequently asked questions by eBay users

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In order to pay for an item on EBay, or even bid on an item the first thing you’ll need is a buyer account. The main way of paying for items on EBay are PayPal, credit cards and debit cards (unless you use vouchers or Nectar points). This is because other ways of paying tend to either compromise accounts, or using a postal order for instance, means you need to pay an extra fee, though you still may use it if you wish. Other ways include by cheque and bank to bank transfers, but these are restricted.

What way would you suggest paying for an eBay purchase?

The only real exception is cars which many people pay by COD – Cash on Delivery. Note that you aren’t covered by EBay’s guarantee if you do this. It is best that you save your PayPal details on your account so that you can use PayPal every time you pay by just one click. Note however that if you wish to change which bank account feeds your PayPal account you will need to do that before the sale. It is always a good idea to check this before even bidding for an item, though uncertainty on winning the item mean people tend to wait until the auction is over.

What are the advantages of paying on eBay with PayPal?

You are protected by a money back guarantee by EBay when you pay by PayPal.

I am unable to pay for an item, what can I do?

If you find that you can’t physically pay for a specific item, check your PayPal account or credit card details to make sure they are correct. Note that if there is an hourglass icon next to the payment on your PayPal account it shows that payment is pending. It will clear in a few days provided you have money in your account. You may need to contact Ebay to talk about your issues.

What will happen if I delay payment?

If you delay payment the seller may open an unpaid item case against you. This is due to a breach of contract, you said you would pay and yet to do so. The way to close an unpaid item is to pay the amount or to agree that the sale may be cancelled. It is best to contact your seller as soon as you can. If you chose to appeal the case rather than pay an EBay representative will judge whether you are in the right.

Can I combine eBay purchases?

To combine purchases you need to enter “Pay Now” and “Pay All Sellers”. On the other hand you may chose to only pay for one of your items on your visit. Please note that some sellers do not accept multiple payments, it is always best to check so you know how much you are paying.

How can I use a giftcard on eBay?

To use a gift card, voucher or certificate you need to enter the redemption code in the appropriate box before check out and press “Apply”. Note that only one voucher etc can be used during a purchase. If the code fails check the expiration date or enter the code again. The difference between the voucher and the item’s price must be paid via PayPal. Also vouchers can’t be transferred from one EBay account to another.

Can I use Nectar points on eBay? How?

In order to spend your Nectar Points on EBay your Nectar account and your EBay account needs to be linked. You can only redeem Nectar points when you have been credited 500 points. You can points for every £1 you spend on the site.

Returning items, cancelling & items not sent on eBay – frequently asked questions by eBay users

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eBay provides a platform for people to sell and buy products online via a marketplace that’s worth using. You can do all your shopping on eBay whether you are buying gifts to give out, shopping for holiday and it can even act as the marketplace that you use to run your whole business form. However, there may be issues that arise which normally will be referred to eBay customer service like when you don’t receive an item, when you want cancel a purchase or returning items and many more. Here are some of the issues that may arise and their possible solutions.

I've not recieved my eBay purchase - what can I do?

Open a request, Check the item in your purchase history before opening a request. If the projected delivery date hasn’t passed, the item may as well be in shipment. If the delivery date has passed, let the seller know by opening a request. It will take 8 days for sellers to respond and solve the issue. You can check the status of your request while waiting for the response and you can contact eBay customer service and ask them to help if you are not happy with the seller’s response. You will get a response in 2 days and if your request qualifies, they’ll send you a refund.

How do I open a money back guarantee?

You can open a money bank guarantee case when an item isn’t received or when an item received doesn’t match the listing description. If eBay determines that the item wasn’t successfully delivered, they will refund the full cost of the item and original postage via PayPal.

I need to track an eBay package - how can I do this?

You can use the tracking or confirmation information received on email to check the postage status of your package on the carrier’s site. Alternatively, go to my eBay, click the won link on the left side of the page, locate the package in the list, and click the tracking number to see status.

How do I cancel an eBay purchase?

You can choose to cancel a purchase if it doesn’t meet the descriptions, if its broken, or if you have changed your mind about purchasing the item.

I need an update on an existing eBay case - what do I do?

You can check the status of an existing case by selecting see case status or by going to purchase history then returns and cancelled orders then see case details.

I entered the wrong shipping address on a purchase - how can I resolve this?

If you haven’t paid for the item and the seller hasn’t sent your order yet, you can change your shipping address. If you have paid for the item, seller will ship the item to the address listed on the order details page. The item will be returned and you can contact the seller and ask them to send it to your updated address.

I need to return an eBay item - how do I do this?

Your alternatives for returning items depend on the seller’s policy, the type of the commodity you want to return and the reason behind your return. Go to My eBay, choose return an item and then choose the item you want to return, it’s that simple.

Cancelling an eBay item

To cancel a purchase, go to My eBay, open the purchase history section, find the order that you want to cancel, click on more actions, then click on cancel order. You can click on Contact seller and tell them the reason why you want to cancel.

When an eBay item is returned, who pays for the postage?

If you changes your mind after purchasing an item and wants to return it, you will need to pay return postage depending on the policy of the seller. Sellers also pay return postage if there is a problem the item.

Getting the status of a refund or a return - how can I do this?

You can check the status of a return or refund by selecting See case status or by going to purchase history then returns and cancelled orders and then see case details.

Can I return a click and collect item - is this possible?

If you need to return a click and collect item, select return item on my eBay or visit your purchase history in my eBay to initiate a return. Depending on the return policy of the seller, you will either be required to contact the seller or automatically begin the return process.

How do returns policies differ from one country to another?

Returns policy vary from one seller to another, some accept only domestic returns, some accept all returns and others don’t accept returns at all. You can the return policy for a particular item by going to the listing or contacting the seller to find out more. When returning a Global Shipping Programme item, a seller who offers to refund your original postage costs only refunds the domestic postage costs. You won’t receive a refund on import or international postage charges you paid to the shipping centre.

I need to retract an eBay bid

You can still open a return request even if the seller’s policy says they don’t accept returns. If you have changed your mind or made a mistake, you can request a return, but be aware that the seller doesn’t have to accept your return. If your purchase is damaged or doesn’t match the descriptions, you are covered by the eBay money back guarantee.

I need to cancel an eBay purchase

Retracting your bid is only possible if there are 12 or more hours left on sale. If the product description changes notably, you made errors while entering the bid or you cant reach the seller, then you can retract your bid.

I need to return an eBay item

Select return an item on my eBay and then choose the item you want to return. The seller’s policy, the reason why you want to return and what you want to return will determine your returning options. If the item is damaged, doesn’t match descriptions, you can return it regardless of the seller’s return policy. If you bought the item as a guest, you can open a return request via the order confirmation email you received.

Top eBay sellers customer queries

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Although eBay does its best to prevent fraud and buyer/seller disputes, it does happen from time to time and not everybody has a happy experience every time. This can be very frustrating and upsetting, but eBay UK customer service helpline team have a whole team of customer service agents to help you through any issues and will do their utmost to rectify the problem.

What are eBay's requirements for new sellers?

New sellers who want to list their first items on eBay are required to fulfil some requirements. The first requirement is to provide a valid credit card, a debit card or bank account information. It is also required to let eBay know how you will be paying your seller fees. You are also required to select a list of payment methods you will accept. You should also make sure to make your feedback profile public. It is highly recommended to have your PayPal account verified.

Can I open an eBay store?

To open an eBay store, you are required to have an eBay seller account. You should also place your credit card on file and have a PayPal verified account. If you want to open a Premium or Anchor store, your seller performance should be above standard. After meeting these requirements, you will be taken through a step-by-step process and your account will be up and running in minutes.

eBay won't let me list an item - what can I do?

If you can’t list an item, it may be because of the listing or selling allowances placed on your account. If this happens, it is most likely that you have not confirmed key personal information or you do not have a positive selling history. Thus, you should improve your selling performances and increase your allowances.

How can I increase my eBay seller limit?

After listing an item, eBay notifies you if you have reached or are close to reaching your monthly account limits. However, you may request an increase on your selling limits. Nonetheless, you may be required to verify contact information or any other information before you are allowed to increase your selling limits.

How can I sell on eBay motors?

You can sell all types of cars, parts or accessories on eBay motors. To ensure a successful transaction, you are required to gather all important information about the car you intend to sell. Some of the information may include your vehicle’s history and vehicle identification number (VIN).

How do eBay charge fees?

eBay only charges fees when you make a sale and then they charge a small percentage. eBay has a fee calculator that allows you to get an estimate on the amount of fees you will pay. Fees will however depend on the category of the goods you are selling.

What are eBay's fees for selling?

eBay charges fees differently depending on the category of your listing. For example, fees are different for motor vehicles, real estate and store subscribers among others. eBay may charge listing fees after you list an item. However, it also gives all sellers free listing fees per month. If you sell an item, you will be charged a final value fee. This is calculated from the total amount of sale but does not include sales tax. You may also be charged optional advanced listing upgrade fees and supplemental service fees if you decide to use them.

What are listing upgrade fees? How are they calculated?

Listing upgrades are a great way to attract more buyers by customising the appearance of your listings. While most listing upgrades will be flat fees, fees may vary depending on the selling format you choose and the eBay site you are selling on. In addition, you need to qualify for some of these upgrades and optional fees may be charged at the time of the listing. The fees are non-refundable.

How do I pay eBay fees?

While eBay requires sellers to have an automatic payment method, sellers have the option of making a onetime payment either using a credit card, debit card, checking account or PayPal. While making a onetime payment, it is advisable to wait at least 5 days to avoid making duplicate payments. You also have the option of updating your account information or removing a payment method at any time.

How can I revise an eBay listing?

Revising a listing will depend on various factors such as the time left before it ends, the type of listing and whether it has received any bids or sales. When revising your listing, you may note that there may be grey sections, which means that you cannot revise the listings.

Can I block an eBay user from interacting with me?

While eBay allows all members to participate in the biding and buying process, sellers are given the option of limiting sales to certain members. A seller can block a bidder or buyer by placing their user IDs on the blocked list. This restricts them from bidding or buying unless you remove them from the list. eBay allows you to block up to 5,000 user IDs.

How cna I cancel an eBay sale?

You may need to cancel a sale if an item is broken or if you made a mistake when listing it. When cancelling a sale, it is recommended to let the buyer know you intend to cancel the sale. You can cancel a sale up to 30 days after its sale even if the buyer has already paid for it. You will however not be able to cancel the transaction if the buyer has already opened the item not received request or when you have already opened an Unpaid item case.

The buyer hasn't paid for an item - what do I do?

If the buyer has not sent the payment and is no longer an eBay member, you can open up the case in eBay’s resolution centre. However, if the buyer is still registered, you can give them at least two days to make the payment. However, if after a substantial amount of time has passed and you have not received your payment, you can try talking to the buyer. If this does not work, then you can try and resolve the matter in eBay’s resolution centre.

I need to end my eBay listing early - how can I do this?

You can end your listing early via the End My Listing Early Form. You should also choose the option to cancel bids and end the listing early. This will ensure all the bids are cancelled and informs the bidders of the decision to end the listing.

My listing was removed early - what do I do?

eBay may remove listing which they feel go against their guidelines and policies. For example, listings prohibited by law, listings prohibited by eBay polies or those reported by a VeRO Program participant will be removed. In addition, listings that use language or photos that breach eBay polices may be removed. Listings that have been active in the site for more than a year without sales are also removed. eBay will send you a notice when it removes your listing.

eBay returns & money back guarantee – frequently asked questions by eBay customers

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eBay is one of the leading online markets worldwide where you can get almost anything you are looking for. There are thousand if not millions of transactions that take place on a daily basis between buyers and sellers. As a result of the many transactions carried out and the number of clients that eBay serves, there are always issues where clarification is needed, or you purchase something and receive something else. In order to make sure that buyers and sellers are satisfied by the services that are offered by eBay, a customer service centre was established.

How can I get in contact with eBay?

There are many channels that clients who have complaints or issues should contact eBay customer service center for assistance. The automated help options is one of the channels that are available for clients to land at the eBay customer service desk. This an interactive web system that is recommended by the eBay to use for the quickest response to your the top of any eBay page there is a customer support link that you should click and delivers you straight to the online customer support page. On the customer support page, there is another tab with contact eBay that gives you many options to choose from or directly chat with a live agent. This is one of the quickest ways to resolve any issues related to items bought or sold on eBay.

Contacting eBay through email

Another method to reach the eBay is by through web email or personal email. To email eBay customer service straight, attempt this eBay online form. It will request you To enrol in (and might provide you an error if you’re already signed in if you open the instrument, which means you might need to sign up before doing this, then join in again along the way to the instrument), and can then give you a web version that attains an email box within eBay’s customer service division. eBay has started offer or to blow off responses pointing to an email in reaction to their tools which means that your probability of getting assistance by dwindling daily, such a manner. It isn’t clear this kind will remain. If you are not fond of phone customer care, you may need to grit your teeth when attempting to reach and then put a call. Today all options point to a connection that offers a phone number and pin or into other applications, though chat hyperlinks and email hyperlinks used to be scattered throughout the system down. Use these, and you will have the ability to speak to a customer care about your problem.

How can I use eBay chat boards?

eBay chat boards -In case your inquiry is either region-specific or even category-specific, you’re likely going to find responses or help from those who ordinarily learn more compared to the personal customer support agents of eBay by post on the discussion boards of eBay.

How can I use the eBay answer centre?

This goes dual to get the Answer Centre, which is eBay client support program, powered with eBay staffers which pop in and also by the community and post every now and then. The Answer Centre, many times used in several instances than customer support and, is user-friendly. The automated help option is one of the channels that is available for clients to land at the eBay customer service desk. This an interactive web system that is recommended by the eBay to use for the quickest response to your the top of any eBay page there is a customer support link that you should click and delivers you straight to the online customer support page. On the customer support page, there is another tab with contact eBay that gives you many options to choose from or directly chat with a live agent.

Phoning the eBay customer service helpline in the UK

Although the technique that is try-all-the-phone-numbers-you-find of calling eBay is the lengthy and arduous thing to do, among the greatest listings of contact info to get eBay will be located in the Consumerist. Although the info there has been posted many decades back and is only the responsibility of The Consumerist, you will find at least sufficient choices here in order to keep you null (instead of Google hunting) for a couple of hours.

How can I use the eBay feedback system?

As you’ll encounter equally dishonest and honest Folks in the actual world, you will find crooks and people. Luckily, eBay’s website involves a choice of tools such as the feedback system which are intended to enable you to stay safe. In summary, because eBay’s founding in 1995 it is now That the world’s biggest spot to purchase and market, a community of tens of millions of everyday folks, small companies, as well as large companies from all the seven continents countries Millions of things of each type imaginable, in every state possible, change hands daily on eBay for costs ranging from 1 penny to tens of thousands or perhaps hundreds of dollars (or pounds, or even alternative kinds of money). eBay has Missions beyond its wildest dreams, and it’s done so almost completely from the online world. But do not take my word for this. Go to eBay and investigate one of the most significant success stories of the World Wide Web. Afterward join eBay on to Begin searching for great bargains on your favorite things or to begin turning your Old junk to new money.

Common eBay seller issues – frequently asked questions by eBay sellers

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Using eBay as a tool to promote your business and make sales? Clearing out your garage of things that are not being used? We all know how it feels to have too much stuff, stuff we need to get rid of, or just stuff we want to sell! This is why so many people need to call the eBay UK number on a day to day basis - but our FAQs may be able to help.

As much as contacting eBay is pretty straight forward to use sometimes things come up whereupon we need some help and contacting customer services on the phone is not always the right option. So here is your essential guide to some of those common questions you might have when using your eBay account to your sell goods.

eBay won't let me list an item - why?

Ebay has listing and selling allowances that fall into three main categories; Account-based selling allowances, Category-based listing allowances and Item-based listing allowances. If you cannot list an item it is likely you have reached the permitted threshold based on your account. You will receive an email as you reach the threshold on your account which will advise you how many listings remain for the month. Further some items are not allowed on ebay as they are restricted or prohibited. Or more typically you may have listed in a way which is not permitted. Again ebay will email you and advise what the issue with your submission is.

How can I increase my seller limit on eBay?

You can increase your selling allowances, depending on how your account has performed and your ebay rating.

Can I block buyers/bidders on eBay?

Blocking a bidder or buyer You can block up to 5000 bidders ids from your listings. Just enter the ids you wish to block and click submit.

What do I do if the buyer hasn't paid?

Buyer didn’t pay. (Unpaid item) If a listing is not paid and you cannot resolve or get a response from the buyer you can open an unpaid item case. You should wait for two days from the conclusion of the listing before opening a case. Ensure your report the issue within 32 days otherwise it will be assumed that the item has been paid for.

Can I appeal a decision?

Appealing the decision on a case If you are unhappy with a case decision then you can appeal. You have 30 days to appeal and need to provide the relevant case details; tracking numbers for proof of delivery and photos or documents to prove the items were correctly picked. You can start an appeal on your seller dashboard. Look for the appropriate case and choose ‘send us an appeal’ Ebay will then review the case and come back to you with a decision on your appeal.

My listing has been taken down - what can I do?

If a listing is prohibited or restricted it may be removed however you will receive an email describing what the issue with your listing is, giving you an opportunity to revise it.

How can I find things on eBay?

Finding items in search Click the ‘help’ function at the top menu of your screen in your ebay browser. You will see a search box. Type in your query, press the search icon, and you will be directed to the appropriate support narrative.

How do a I contact an eBay buyer?

Contacting a buyer On the right hand side of your listing you will see a link to ‘more actions’ click this and you will open up a browser in order to send a message to your buyer.

I need to report an issue to eBay

Report an issue with a buyer Open up account settings at the top left of the screen, where it says ‘hello’ and your name. Look down the menu on your left and you will see ‘Report and service tools’ the option to report a buyer sits under this menu.

How can I update my PayPal settings on eBay?

Update PayPal settings Open up account settings at the top left of the screen, where it says ‘hello’ and your name. Look down the menu on your left and you will see ‘Paypal settings’ click this and you will be taken to three options of which updating is the third.

Common eBay account problems – frequently asked questions about eBay accounts

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When you have a problem or question with that you do not want to call the eBay UK contact number about it can be confusing and sometimes you can be ensure about what you need to do. This is a guide with everything you need to know to do with eBay postage queries.

Main eBay account problems

There are certain problems that can be encountered on eBay. One of them is a decline of your bank account information. If your bank account information is not accepted, confirm with your bank that the account number you are providing is correct, also confirm that your bank account accepts electronic payments. If your credit card is not accepted,verify if you have entered the right credit card information such as billing address and credit card number. If your account has been suspended due to non-payment of fees you must pay all fees in order for the suspension to be lifted. eBay may suspend an account if a payment method is out of date. In order to lift this suspension, you need to update your payment method.

Closing your eBay account

In order to close your eBay account, sign into the account with your username and password and check to see if you have any outstanding fees. If there are any of them, you need to pay them before closing your account. If money is owed you, you should request a refund before closing your account. In order to submit a request to close your account, go to the “Help Topics” menu and type “Close Account” in the search bar. Then you would see a tab tagged as “closing your eBay account”. When you click on the tab, you would be asked why you intend to close your account then you would be able to close your account. eBay imposes a waiting period to ensure that all your transactions are concluded before your account is closed.

Contacting PayPal about your eBay account

In order to contact PayPal, it is better to link your eBay account with your PayPal account,this will make it easier for you to contact PayPal. In order to link your eBay account with your PayPal account, click on “My eBay” tab at the top most corner of the eBay homepage, click on the “Account” tab, click on the “Paypal Account” tab on the left side of the page. Then click on the “Link My Paypal Account” tab. You would be prompted to sign into your PayPal account to complete the linking of your accounts. The linking of your accounts would make it easier for you to contact PayPal from your eBay account.

I've forgotten my eBay username and/or password

In case you have forgotten your username, you can sign in with your email address. If you have forgotten your password, click on the “Reset your password” tab and an email containing instructions on how to reset your password would be sent to you. Alternatively, you can request that a temporary password be issued and sent to the mobile phone you have on your eBay account.

How can I remove a defect from my eBay account?

The eBay defect removal policy automates the process of getting defects removed from your account under certain circumstances. Under this policy, defects on sellers accounts for reasons beyond their control would be automatically removed. These reasons includes when the buyer did not pay for the order and an unpaid item is recorded against the buyer. Moreover, eBay removes a defect if a PayPal Purchase Protection or eBay Money Back Guarantee is ruled in the seller’s favour or the defect was an eBay program or site error. Furthermore, if eBay or PayPal instructs the seller to hold a shipment or cancel the transaction, eBay would automatically remove whatever defect that comes with the decision. Moreover, if eBay determines that the defect was as a result of systemic delays in communication and shipping, the defect would be automatically removed. On the other hand, you can contact eBay to have a defect removed if you believe you have a good reason for the removal.

I am worried that someone else has been using my eBay account without my permission. What do I do?

If your account has been used without your permission,the first step to take is to change your password. Also verify the contact information on your account, then change the secret question and answer on your account. Finally, report the identity theft to eBay. This may result in a temporary hold being placed on your account until the situation normalizes.

How can I report an item I have purchased from eBay?

If an item violates eBay listing rules, then you should make a report. In order to file a report, go to the listing of the item you want to report, click on the “Report Item” tab on the right side of the listing page and select the reason you are making a report. Click on the “continue” tab and “send” tab to conclude the process.

eBay postage issues – frequently asked questions about eBay postage

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When you have a problem or question with eBay UK customer services it can be confusing and sometimes you can be ensure about what you need to do. This is a guide with everything you need to know to do with eBay postage queries.

Basics of Postage for Sellers

Before posting a listing to eBay you need to know the basics of postage. First of all, it is vital that you choose the correct postage options. This is essential because when somebody purchases from you they will choose a postage option. This will tell them how much they need to pay for postage and how long it will take for them to receive the item. You also need to decide whether or not you will be offering international shipping.

How does Return Postage work?

You can choose whether or not you want to accept returns. As a seller, if you accept returns your customer can receive a refund if they believe there is a problem with their item or they decide they don’t want it. This involves them sending the item back to the seller. Sellers only pay for return postage if there is an issue with the item (doesn’t match description, broken, etc).

Estimating Postage Costs

eBay makes it relatively easy to estimate postage costs. You can buy or print postage labels on eBay. You just enter the weight of the package and it will accurately calculate costs and give you a postage label. You can estimate costs before a purchase by using this guide depending on which parcel company you use[1].

Offering Combined Postage Discounts

Postage discounts are available depending on your choice of carrier. You need to offer at least one postage option to be eligible to use these discounts. More information is in the link in the previous section. When it comes to global shipping combined postage discounts are not available. However a discount will be applied to some of the delivery.

Printing or voiding postage labels

In a previous section of this guide postage labels were mentioned. In order to receive postage labels you need to print them out. You don’t need anything fancy, you just need a normal printer. Just navigate to the ‘reprint label’ page of your eBay. On the other hand, if you need to void your label the is extremely simple too. Just go to the ‘shipping label completed page’. From there you will be able to void your postage label. You need to do this within 48 hours.

Buyer is in a Country you don’t Post to

You are able to choose which companies you choose to ship to through eBay. Nevertheless, if someone purchases your listing from a country you don’t wish to post to you should get in contact with them immediately. They may pay for any extra shipping costs, allowing you to ship to them with no losses. If not this will also enable you to cancel the order.

Using the Global Shipping Programme to sell to International Buyers

The Global Shipping Programme is an extremely handy tool for eBay sellers and is something vital to know about before selling on eBay. When selling items online, it can be a hassle to ship to other countries. There are a plethora of extra costs so it can seem like its not worth the hassle. However, this programme is completely on the contrary to normal international shipping. It is as easy and efficient as domestic shipping. You just post your item to the UK shipping centre and the rest is done for you.

What Buyers Should know about Postage

First of all, you should be aware of the variety of shipping options. It may be tempting to pick the cheap option. However, you should look at shipping times and safety and take everything into account. eBay has a postage tracking service meaning you can keep watch on your item from this moment you purchase it. This is extremely helpful in making sure your package isn’t lost.

Updating your delivery address

Updating your delivery address using eBay is extremely simple. Just navigate to ‘my eBay’ and click on ‘addresses’. From there you will easily be able to update your delivery address. You can also change a plethora of personal information from the ‘my eBay’ page. So if you need to change your phone number or another piece of personal information it can be easily done so there.

Returning an item purchased from a seller in another country

International returns are not particularly different from domestic ones. Depending on the sellers return policy either you or the seller will pay for the returned item. However, if the item you wish to return is damaged or does not fit the description you will not have to pay for the return fees and will be hastily issued a refund. If the seller does not cooperate you can always ask eBay to step in. If a refund isn’t issued within 6 days you can contact eBay. They will then help you receive your refund. Always be aware of store policies because sellers can easily refuse you a return/refund depending on their store policies.

eBay buying basics – frequently asked questions by eBay users

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eBay is one of the most popular buying and selling sites in the world, with millions of customers using it everyday. If you are new to the world of eBay, or simply want to know more about using this service, then carry on reading! You can contact the eBay UK phone number very easily, or simply read below for the essential guide to buying items on eBay.

Buying basics – paying for your order

Many individuals worry about paying for goods that they have purchased online. They often don’t know the buying process, or how they should pay. Buying and paying for items on eBay is fairly straightforward. You will need a PayPal account, but again, setting up this account and using it is very easy. It is also free. Be sure to double check the item that you wish to buy, and the price, before you click on the Pay Now icon. There are other payment options available for you to choose from, but PayPal is the safest and preferred payment option.

How does eBay bidding work?

As well as being able to pay for sale items, eBay also works by customers ‘bidding’ for items over an allocated timeframe. The individual who places the highest bid will ‘win’. Bidding is a fairly easy process. To be abs to place a bid, you will need to click on the Select Bid icon. This will be located on the sales page of had item you wish to buy. You will then be able to enter the amount that you wish to bid for and then you need to select the Place Bid option.

How can I retract a bid on eBay?

What do you do if you have placed a bid but then change your mind? How do you retract a bid? Can you retract a bid? If there are more than 12 hours left to bid, then you’re in luck, as you might have the option to retract your bid. However, you can only do so if you have incorrectly entered an amount, such as £400 instead of £40, or if the product description has completely changed to the original description that you read. If there are less than 12 hours left, and you want to retract your bid, then your only option is to contact the seller, to see if they are willing to retract the bid for you.

Can I bid on eBay as a guest?

To place a bid you do need to be a registered user. But, you can buy items under the Buy it Now umbrella. This is available to all non account holders, as you simply use the guest checkout area for such transactions. To be able to bid and leave feedback you will need to have a registered eBay account. The great news is that as a guest you are allowed to track your items, contact the seller directly via email and to return items.

How can I use the eBay click & collect service?

As a registered user you are allowed to use eBays Click & Collect. This enables you to collect your bought item from a venue and date that suits your needs. You have a maximum of 7 days in which to collect your purchase.

How can I leave feedback on another eBay user? How do I receive eBay feedback?

Feedback is incredibly important to sellers as it helps to share with other buyers the qualities of that service, good and bad. That is the reason why eBay encourages users to leave feedback once they have received their purchase. The rating yo can give will be either neutral, positive or negative, followed by a brief comment about their product and service. To do so you simply have to select the Leave Feedback option.

Can I change or remove eBay feedback?

The sad news is that if you post feedback to a seller and then wish to either change or remove that feedback, then doing so is a little difficult. The only way of changing your review (in most cases changing a negative to a neutral or positive review), is to contact the seller directly and ask them to send you a revision form. eBay will not allow you to delete feedback, only to change it.

Is buying a vehicle from eBay motors any different?

Surprisingly, you are able to buy vehicles from eBay, that have strict guidelines on what you should do to make such a purchase. Firstly, you should throughly research the seller and read all feedback that has been given. You must also thoroughly check the vehicle history, by using eBay's free Vehicle history report checker. eBay do have an online tutorial about buying vehicles with then, so be sure to watch this before placing any kind of bid.

Are my eBay seller fees too high?

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In today’s economy, making a little bit of extra cash is something that is seriously welcome. As many other websites have started in the time since Ebay went live, it is a surprise that they have managed to maintain such a huge grasp on the market, and continuously have the largest market share in online selling. That said, it isn’t without it’s problems. Rising postal prices and slowing economic growth are one of the reasons that eBay selling has become more expensive in the last few years. Going from being the online version of a car bootsale, it is now something that is a little bit more hassle than just logging on and selling your stuff. One of the main things that has caused topic of conversation for the last few years are eBay selling fee’s. A lot of people have taken to online forums to complain that eBay customer services are pricing themselves out of the market, but how can you really tell that your seller fee’s are unreasonably high?

 Breakdown what you are being charged for

As a large, reputable company, one thing eBay are good at is ensuring they follow procedure. Ebay will often send an email when they change anything to do with pricing or seller fee’s, but there are also a few things you can do yourself to find out if you are being charged fee’s too high for eBay selling.

 Read the policies

When we sign up to things online, it is very easy to just blank out all of the terms and conditions, hit the ground running and then wonder why we have been charged for certain things. That box you tick when you sign up carries a lot of weight. If you agree to it, essentially you have to live with it. Read eBays terms and conditions and policies before you start selling. It may end up being that for the type and size of the products you want to sell, eBay just isn’t for you as it will not be worth your while when you have the fee’s taken out before you get the money from the product.

 Research postage

Ebay now have a very handy function where they work out the postage prices for you, but this doesn’t always mean they are right. If you end up putting a standard postage charge on then paying more you will be out of pocket. The only way you can avoid undervaluing your postage costs if by knowing roughly how much you should be charging. One way to do this is to research websites like Parcelforce just to get an idea of the costs.

 Are my costs too high for images?

You can generally use one image on eBay before you get charged, and most how to’s for eBay selling tell you absolutely not to do this, and to have as many images as possible. Although this is proven to work, it means your eBay fee’s will be really high. Charging for images is one of the main ways eBay actually turns a profit, and they are known to ramp these up quite a lot from time to time. If you want to keep your fee’s down, you could look at using one image and using a lot more descriptive language. If people have a genuine interest, they will soon message you and ask.

 Check your breakdown every month

The great thing about eBay is that even though it does incur costs, when you pay a monthly invoice for your seller fee’s, it doesn’t actually add up to much. This is both a good and a bad thing. Unfortunately small amounts mean you are a lot less likely to check the actual breakdown and find out if you are being charged for something you shouldn’t be. Always ensure you match up the charge to how much you thought the listing would cost, and ask eBay about any discrepancies.

 How can I keep my eBay costs down?

Being such a big player in the market, there are not a lot of things anyone can do to try and persuade eBay to lower their fee’s. Unfortunately as much as fee’s rise, people will still use them. There are a few tricks of the trade to keep fee’s to a minimum.

 Take advantage of offers

Once you sign up with eBay, they will often send you offers that give you discount on listings. If the item you are selling doesn’t need to go urgently, try and wait for these and then list all of your items in one go taking advantage of the offer. Ebay often offer free placements over the course of a couple of days, so try and have everything in place so you can go on an uploading spree during one of these.

 Think about images

For certain items, extra pictures are needed, especially to show ones with a bit of wear and tear. But for incredibly generic items, there really is no need to push up costs for yourself for no reason. One thing eBay will not charge you for is a longer description, so think about how much the product can be described with text if you only use one picture.

 Don’t be tricked into needing ‘extra’s

As one of its better known services, eBay offers a few different little extra’s on a free listing which they charge you for. one of these is the popular reserve price or buy it now. While these are great tools to actually shift your item, if you are not prepared for it to go to the highest bidder and want a set price, maybe you would be better with a free listing on Gumtree. Do not let yourself get tricked into extras you don’t need.

 What to do is my eBay seller fee’s are too high?

Contact eBay as soon as you notice any discrepancies. You may only have a certain time period to dispute these.

Lost Boots Advantage Card – how can I get a replacement?

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Loosing a rewards card can be frustrating, especially when you are on the threshold of reward redemptions or you’ve accumulated a certain number of points and you’ve been saving them for a certain goal. It may even be a while before you realise that you’ve lost or misplaced your rewards card, but as with all cards, companies and including Boots are able to provide replacements and cancel missing ones as soon as they have been contacted.

The process of attaining a replacement card can at times be tiresome, especially at peak periods throughout the year – the same times that people phone the Boots phone number the most. It is believed that during the summer months there is an increase of card loss and theft, so before attempting the replacement process it is always important that you retrace your steps – you never know, it could be in the most unlikely of places.

If you do decide that retracing your steps is of no use and have decided that a replacement card is in order, then contacting your provider is the next step. Boots are on hand to provide essential assistance in these circumstances, so the sooner you mention your Boots Advantage card situation, the quicker a Boots representative is able to handle your request. As with all varieties of reward cards, the quicker you mention its loss, the higher chance of protection you have against someone using your card fraudulently.

Many individuals find themselves signing up to a Boots Advantage card because of the many benefits, the Advantage card works when you spend a certain amount of money in-store or online with Boots using cash, credit or debit and for each pound spent with Boots, 4 points are received on the Advantage card. Overtime and with regular use the Advantage points can be redeemed for products in Boots, or can be split using part points and part credit, debit or cash to purchase a particular items. It’s a great system if you are a regular customer of Boots, as you not only receive points for your regular custom, but also discount codes and money-off voucher are also provided on a regular basis. The Boots Advantage card is a free rewards card for customers, and can be gained by signing up in-store or online. A Boots Advantage card is one of the most popular and most used rewards card, it has one of the best points system and continues to develop its system to retain customers.

This is why Boots ensures that their customer service line for lost Advantage cards is up to scratch.

There isn’t a need to prepare endless pieces of information when choosing to contact your rewards card company, it is a simple dial-up process that takes a mere few minutes to be apart of. Boots have a dedicated Advantage card helpline, the process is very straightforward and requires you as the card owner to identify yourself through a series of questions. Each question is based around your account and you as the user; the majority of questions will be what you would have provided during the initial signup process. Knowing your Boots Advantage card number or account number will help speed up the process, but there isn’t a need to worry if you are unable to attain that information. It is however helpful if you can remember the last transaction on your card, whether that be the product(s) bought, the value or the date bought. All these pieces of information vitally help Boots representatives clarify correctly whether you are the cardholder, which in turn ensures that they are able to send out a replacement Advantage card as soon as possible.

The Boots Advantage card customer service line is open seven days a week, between the hours of 8am – 6pm. However, if the option of contacting Boots via phone isn’t available for you, then accessing the Boots website; or sending an email to; are also alternatives to contacting Boots via phone.

You can contact Boots by dialing (Calls cost 7ppm + network charges)
0843 902 8188, this number is only for customers to use when they have lost their Boots Advantage card, no other help will be provided through this line. An alternative number for Boots lost cards is (Calls cost 7ppm + network charges)
0843 504 0311 – the same help will be provided through this number. Boots prides itself on its ability to provide customers with the best support possible, so whichever number you choose to contact Boots to receive a replacement card, you can be sure that the support will be the same.

When finally requesting a new Boots Advantage card it is usually sent out immediately and received within a week. The Advantage card will be sent to the address registered with the previous card, if any changes are to be made, it is important that they are updated during your new card request.

Boots are a company that is there to provide customers with the best possible support, and they are not only available on telephone and via email, but also through social media. You can contact Boots on their Twitter account – or via their Facebook page – 20. They are accessible seven days a week, but their hours differ slightly from their usual telephone contact hours.

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